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Karachi, August 04, 2025: K-Electric (KE), Karachi’s sole power utility, has introduced a redesigned electricity bill layout aimed at simplifying billing information and improving communication with its 3.8 million customers.
The new bill format, launched as part of KE’s customer-centric strategy, presents a clear, consolidated snapshot of energy consumption, charges, and payment history, without any changes to customer tariffs or billing categories. The tariff structure remains uniform nationwide, as notified by the Government of Pakistan in July 2025.
“The new layout reflects our commitment to serve customers through a more transparent process,” said Noor Afshan, Senior Director and Head of Marketing & Customer Experience at KE. “We believe a well-informed customer is an empowered one.”
Key Features of the New Layout:
- Upfront billing snapshot summarizing key figures
- Consolidated calculations of energy charges and taxes
- Dedicated message board with account-specific updates and government notifications
- Boxed customer information including load, deposit, and account details
- Environmental sustainability: reduction in paper use by integrating formerly separate flyers (like net metering and smart meter updates) onto the back of the bill
The redesign was developed after extensive focus group research across various customer categories within KE’s service territory. It builds on earlier digitalization efforts and environmental commitments including a 2022 initiative to reduce paper consumption and a 60% increase in e-bill adoption between June 2024 and June 2025.
KE’s new billing approach not only aims to enhance clarity but also supports its broader goals of digital transformation and sustainability.
Customers can view a sample and learn more about the updated layout through KE’s website and digital platforms.
